Privacy Policy

Last updated: 29 May 2026.

This Privacy Policy ('the Policy') explains what information London Reporting Academy ('LRA') collects from you, through our interactions with you, how we use that data, and when and with whom we share it.

All the terms used hereunder are of the same meaning as defined in the Privacy Policy, Cookie Policy, GDPR Notice, and Terms of Use.

The information you provide to LRA allows us to provide you with access to a specific programme or other services, to administer that service, and to keep you updated on that service and our other services.

If you are located in the United Kingdom or the European Economic Area, additional disclosures apply to you under UK and EU data protection law. See our European and UK Personal Data Collection Disclosure.

Please send any questions about this Policy or about LRA handling of your information to legalenquiry@reporting.academy

SCOPE

LRA is the educational platform owned by London Reporting Academy Limited, a private limited company registered under the applicable laws of the UK with the company number 14632379. This Policy applies to information that we collect through our websites and other services (collectively, the 'Services').

Our Services include the web domains reporting.academy, websites, applications, programmes, and online or mobile products and Services of LRA. This Policy does not apply to information that we collect from you in other ways (for example, information that you provide over the telephone, by fax, through conventional mail or email, or any information that you may provide to us independently of our websites and Services).

Your use of LRA Services is subject to our Online Terms of Use which incorporates this Privacy Notice.

AGREEMENT TO THIS POLICY

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services.

By accessing or using our Services, you confirm that you have read this Policy. This Policy may change from time to time. If you continue to use our Services after we make changes, your use is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

NATURE, USE AND DISCLOSURE OF INFORMATION

Information we collect

We collect information, including Personally Identifiable Information when you sign up for a user account, download an application, participate in our online programmes, or otherwise communicate with LRA. Personally Identifiable Information means your full name and other information that personally identifies you.

We may also collect, use, store, and share certain usage information and system identifiers and metadata.

We may collect information about participant performance and patterns of learning. In addition, we may track information indicating, among other things, which portions or pages of a Service were visited, the order in which they were visited, when they were visited and which hyperlinks and other user interface controls were used.

We may collect, use, store, and share a variety of information, including IP address, operating system, unique IDs of cookies, unique IDs sent from mobile devices, network carriers or data providers, device types, browser types, version and language, Internet Service Provider (ISP) information, referring and exit websites and applications, attributes of computer or device usage, date/time stamps, click-through URLs, information contained in HTTP headers or other internet transfer protocol signals, clickstream data and other similar data, for each user of a Service or any future LRA online programmes, and we may be able to determine your geographic location (or the location of your device or ISP) with such data. Various web analytics tools are used to collect this information. Some of the information may be collected through cookies, pixel tags, scripts, log files, web beacons, and other similar technologies. For more information, please follow the link on our Cookies Policy.

Most browsers and mobile devices offer instructions on how to disable cookies (typically in 'Preferences' or 'Settings'). If you disable our cookies, some functions and conveniences of a service may not work properly or at all.

We may use, store, aggregate, and disclose some or all of the data we collect from you and other users of the Services for the purposes set out in this Policy.

HOW WE USE THE INFORMATION WE COLLECT AND THE REASONS WE SHARE IT

LRA uses the information we collect to deliver our programmes and Services. We may also use the information to communicate with you about the Services and to give you updates about LRA and other education programmes in the pipeline.

We share the information with your consent or as necessary to provide a service you have requested. For example, we share some of your information with LRA staff, and other participants in your programme can view your profile and username and comments. We also share with a limited number of third-party contractors who perform certain functions on our behalf. For example, we work with a third party who helps us with participant support queries.

Comments or other information posted or contributed by you to any part of a service designed to be visible to the public or to other LRA participants may be viewed and downloaded by others who use or access the service. Please bear this in mind when you post such comments or other information.

We may collect, use, process, store, and share the information about you in the following ways:

  • To authenticate your identity; to process payments, subscriptions, credits and refunds; and to collect amounts owed, as applicable.
  • To respond to a specific enquiry or provide you with access to the specific service, programme content and/or Services or reports you select.
  • To provide, administer, maintain, improve, individualise, and evaluate the Services and other LRA offerings, both individually and in the aggregate. This may include sharing information with LRA staff, administrators, moderators, leaders, facilitators, and others who are involved in performing these functions for us, as well as with other third parties in some circumstances as described below.
  • To provide or conduct the Services by sharing information about you (including Personally Identifiable Information) with other participants in a LRA programme or other Service in which you are participating. This may include, for example, sharing comments, course work, reflections, images, video clips, 'stars,' 'likes,' and other content that you submit, contribute, upload, post, or distribute on a Service (collectively, 'Contributions') with other such participants, along with your name, user name, photo, geographic location (city, state and country only), and other potentially identifying information, and providing other such participants with other information from your profile that you have elected to share.
  • To link or combine information you provide with other information we hold about you, in order to administer your enrolment and improve our Services.
  • To perform research – for example, academic, scientific, educational or business research.
  • To send you notices, updates, announcements and communications (whether by email, phone, text or SMS messages, pop up notifications, or other similar methods) about the Services, or about other programmes, services, products, events, opportunities, or activities offered by LRA, that may be of interest to you.
  • To send you LRA marketing about our courses and offerings where you have agreed to receive it or where we are otherwise permitted to, and to measure how our campaigns perform. You can opt out at any time.
  • To assess admissions criteria and to track both individual and aggregate attendance, progress, performance, and completion of an online programme or use of the Services, and to analyse statistics on participant performance and how participants learn.
  • To maintain and improve the functioning and security of the Services and our software, systems, and network.
  • To enable service providers or contractors to perform certain functions on our behalf, including, without limitation, analytics and information processing; processing transactions, subscriptions or other payments; providing, operating or administering a Service or part of it; providing or updating content for any of the Services; or in connection with other aspects of our Services, or in order to integrate with other products or services.
  • To provide opportunities for current or future participants in the Services or other LRA offerings, who may have interests or educational goals similar to yours, to communicate or work with you.
  • To respond to subpoenas, court orders, or other legal processes; in response to a request for cooperation from law enforcement or another government agency; to investigate, prevent or take action regarding actual or suspected violations of our Terms of Use or this Privacy Policy, illegal activities, fraud, security or technical issues, misuse of the Services, or other misconduct, or to enforce our Terms of Use or this Privacy Policy; as otherwise may be required by applicable law; or to protect our rights, property or safety or those of others.
  • To report to your employer on your progress and participation in a Service if your participation in the Service is sponsored by your employer, and if you have so consented or we are otherwise permitted to do so.
  • To share aggregated, anonymised information with the public and with third parties, including but not limited to researchers and business partners.
  • To achieve any purpose described elsewhere in this Privacy Policy.
  • To achieve any purpose to which you have consented at the point of collection of information or at another time.
  • To achieve any other purpose permitted by law.

UK & EU DATA PROTECTION — HOW THIS WORKS IN PRACTICE

London Reporting Academy Limited (company number 14632379, registered in England and Wales) is the controller of the personal data described in this Policy. For privacy and data-protection enquiries, contact legalenquiry@reporting.academy.

Personal data we collect. When you enquire or enrol, we collect your name, email address, phone number and organisation; the course and format you are interested in; how you reached us (campaign, referring website or AI assistant, and landing page); your language and approximate location; and, after purchase, your payment confirmation, learner record and progress. Card details are handled by our payment processor and are not stored by us.

Why we use it, and our lawful basis. To deliver a course, manage your account and respond to enquiries (performance of a contract, or steps taken before a contract); to run, secure and improve our site and Services and to understand how learners reach us (our legitimate interests); to send marketing where you have agreed or where permitted, with an opt-out in every message (consent or legitimate interests); to set non-essential cookies and similar technologies (your consent — see the Cookie Policy); and to meet tax, accounting and other legal obligations (legal obligation).

Who we share it with. We use trusted service providers acting on our instructions: Stripe (payment processing); the Study Studio learning platform, hosted on DigitalOcean (to give you access and record your progress); Google and Hotjar (website analytics and session replay); Termly (cookie-consent management); Google Workspace (email delivery); and internal team-notification tooling. We may also disclose data where required by law or to establish, exercise or defend legal claims. We do not sell your personal data.

International transfers. Some providers process data outside the UK and EEA. Where they do, we rely on appropriate safeguards — including the UK International Data Transfer Agreement (IDTA) and Standard Contractual Clauses — as described in our European and UK Personal Data Collection Disclosure.

How long we keep it. Enquiry and lead data: up to 24 months from your last contact, unless you ask us to erase it sooner. Account and learning records: for as long as you have access, plus a reasonable period afterwards. Payment, invoice and tax records: six years, as required by UK law. After these periods we delete or anonymise the data.

Your rights. Subject to certain conditions, you can ask us to give you access to your data, correct it, erase it, restrict or object to our use of it, or provide it in a portable form; and you can withdraw consent at any time. To exercise any of these, contact legalenquiry@reporting.academy. You also have the right to complain to the Information Commissioner's Office (ICO), ico.org.uk, although we would welcome the chance to address your concern first.

Security. We use appropriate technical and organisational measures to protect your data, and we require our service providers to do the same. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

OTHER IMPORTANT PRIVACY INFORMATION

Below you will find additional privacy information you may find important.

Use for personalisation and pedagogical improvements

We aim to provide current and future users of each service with the best possible educational experience. We may conduct research intended to enhance LRA’s instructional offerings and the quality of learning and related sciences more generally. To further these goals, we sometimes present different users with different versions of programme materials and software. We do this to personalise the experience to the individual learner (assess the learner's level of ability and learning style, and present materials best suited to the learner), to evaluate the effectiveness of our programme materials, to improve our understanding of the learning process, and otherwise to improve the effectiveness of our offerings and teaching and learning more generally. We may publish or otherwise publicise results from this process, but will only share Personally Identifiable Information as otherwise permitted under this Privacy Policy.