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GRI 2: General Disclosures
Disclosure GRI 2-6

Activities, value chain and other business relationships

Practical guidance for preparing this disclosure. Use this card to identify datapoints, verify claims and organise supporting evidence. For exact requirements, always refer to the official GRI source.

Dr Ross Kurinko, GRI Certified Trainer
Reviewed by Dr Ross Kurinko · GRI Certified Trainer LRA educational guidance · Not issued or endorsed by GRI
To prepare this disclosure
Disclosure focus

This disclosure asks an organisation to describe the main activities it carries out, the parts of the value chain it is involved in, and the other business relationships that matter to how it operates. In practice, the report should give readers a clear picture of what the organisation does, where and how it does it, and which external parties are important to its business model and delivery of products or services.

The practical focus is breadth and relevance across the whole organisation, not just a few flagship sites or headline operations. The aim is to show the full operating footprint and the key relationships that shape it, so users can understand the organisation’s real-world reach, dependencies and connections across its activities and value chain.

This LRA educational guidance supports disclosure preparation. For the exact requirements, always refer to the official GRI source.

Before you start

A quick mental checklist before you prepare this disclosure — tick each as you settle it.

Preparation

Key datapoints to prepare

Datapoint What to capture Evidence hint Owner
Active sectors Name the industry sectors where the organisation currently operates, using the same sector classification used internally for reporting. Business unit or segment reporting, management accounts, strategy papers, or external filings that list operating sectors. Strategy / Finance
Value chain activities Set out the main activities the organisation performs across its value chain, with the organisation’s own operations included. Operating model documents, process maps, annual report narrative, and business unit descriptions. Strategy / Operations
Value chain products Describe the products that sit within the organisation’s value chain and are part of how it creates and delivers value. Product catalogue, segment disclosures, sales materials, and product governance records. Commercial / Product
Value chain services Describe the services that form part of the organisation’s value chain and how they fit into delivery of value. Service catalogue, customer contracts, operating model documents, and service line reporting. Commercial / Service Delivery
Markets served Identify the customer or end-market areas the organisation serves through its value chain. Sales reporting, regional or customer segment analysis, investor presentations, and market strategy documents. Commercial / Sales
Supply chain overview Describe the organisation’s upstream chain of suppliers and the main stages through which inputs reach the business. Procurement maps, supplier master data, sourcing strategy, and supply chain risk assessments. Procurement / Supply Chain
Downstream entities Describe the entities that sit after the organisation in the value chain, such as distributors, resellers, or other intermediaries. Channel partner lists, distribution agreements, customer route-to-market documents, and sales channel reporting. Commercial / Sales
Downstream activities Describe what those downstream entities do in the value chain, such as distribution, resale, installation, or servicing. Channel agreements, partner operating manuals, route-to-market documents, and customer journey maps. Commercial / Channel Management
Other business links List other material business relationships that are relevant but not already covered by the value chain description. Key contract registers, alliance or partnership lists, franchise records, and strategic relationship inventories. Legal / Strategy
Period-on-period changes Explain any major changes in the sector view, value chain, supply chain, or other business relationships compared with the prior reporting period. Prior-year disclosure, change logs, M&A records, restructuring papers, and updated operating model documents. Finance / Strategy
+ Show GRI 2-6 sub-elements (LRA working checklist)

How to prepare it

1Set the reporting boundary first: decide which business sectors you operate in, and make sure the scope you use is consistent across the disclosure.
2Map the full chain of value creation in plain business terms. Cover your own operations, the goods you sell, the services you provide, the markets you serve, your upstream suppliers, and the organisations and activities further along the chain.
3List any other material commercial links that matter to how the business works, even if they sit outside the main chain description.
4Gather the source material you will rely on for each part of the response, then turn it into either a concise narrative or a structured set of figures, depending on what best fits the item.
5Check whether anything has changed since the prior reporting year. If there are changes, explain them clearly for the sector view, the chain description, and any other business relationships you have reported.
6Before finalising, compare your draft with the official source to confirm you have covered every required point, used the right scope, and not left out any required change explanation or exclusion note.
Request the data

Request the business footprint and relationship map

Translate the disclosure into an internal business question — then adapt it to your organisation's own language.

What parts of the business, supply chain, customer base and other external relationships should we describe for the reporting period, and what changed since last year?

Use your organisation’s own operating language first, then map it to the reporting disclosure. For example, use your internal names for business lines, sites, regions, customer groups, supplier tiers, partners and distribution routes rather than framework terms. Keep the wording practical and familiar to the people who hold the source information.

Weak request

Please provide the GRI 2-6 information on activities, value chain and other business relationships.

Why it fails: This uses framework language only, so the owner has to translate the ask before they can answer it. It does not say which internal records are needed, what parts of the business to cover, or how to show changes from the prior period.

Better request

Please send a current summary of our business areas, products and services, markets served, supply chain links, downstream partners and other important external relationships for [reporting period], with a short note on what changed since [prior period]. Use your team’s own terms, include the source file or system, and flag any exclusions or assumptions.

Formal email template
Subject: Request for business footprint and relationship information for [reporting period]

Hi [name/team],

We are preparing the sustainability report and need a clear summary of the business areas we operate in, the products and services we provide, the markets we serve, and the main parts of our supply and downstream network.

Please also include any other important external relationships that shape how the business operates, plus a short note on what has changed since [prior period].

Could you send back:
- a short narrative summary in your team’s own terms;
- a table of the relevant business areas, markets, supply chain links, downstream links and other relationships;
- the source documents or system extracts used;
- the date the information was last updated; and
- a note of any material changes versus [prior period].

Please adapt this to your organisation’s language and check the reporting source before sign-off.

Thanks,
[preparer name]
Short Teams / Slack version
Hi [name/team] — could you share the current business footprint and relationship map for [reporting period]? Please include the main business areas, products/services, markets, supply chain links, downstream partners and any other key external relationships, plus what changed since [prior period]. Use your team’s own terms and attach the source file(s). Thanks.
Industry examples
Manufacturing

Context. A multi-site producer sells finished goods through wholesalers and retailers, with contract manufacturers and logistics partners in the chain.

Adapted request. Please provide the current map of our plants, product lines, sales channels, sourcing network, contract manufacturing arrangements, logistics partners and any other key external relationships for [reporting period], plus changes since [prior period]. Use the names your operations and commercial teams use internally.

Example response. Sites: 4 plants in the UK and 1 in Poland. Product lines: industrial components, consumer packs. Sales channels: direct to OEMs, wholesalers and online retail. Supply chain: raw materials from 38 tier-1 suppliers across 7 countries; 2 contract manufacturers. Downstream: distributors, retailers and service agents in 12 markets. Changes: one new logistics partner added; one contract manufacturer exited in Q3.

Financial services

Context. A group provides lending, wealth services and payment products through branches, digital channels and third-party introducers.

Adapted request. Please share the current summary of our business lines, customer segments, delivery channels, key outsourcing arrangements, introducer relationships and other external partnerships for [reporting period], plus what changed since [prior period]. Use the terms your commercial and operations teams already use.

Example response. Business lines: retail lending, wealth management, merchant payments. Customer segments: personal, SME and institutional. Delivery channels: branch, app, adviser network and partner referrals. External relationships: core banking outsourcer, card processor, introducer network, joint venture in payments. Changes: new adviser channel launched; one legacy outsourcing arrangement ended.

Draft your disclosure

Notes that turn data into a disclosure

LRA training templates — adapt them to your organisation, and check the official source before sign-off.

Method note

Use plain definitions for each business area covered, explain the basis used to group activities, products, services, markets, supply chain links and downstream relationships, and note any judgement used to decide what counts as a significant business relationship.

Context note

These figures and descriptions show where the organisation makes and delivers value, how its operations connect to suppliers and customers, and which parts of the business are most important to understanding its overall footprint.

Fluctuation statement

If the current period differs from the prior year, explain what changed in the business mix, value chain, markets, supply chain or downstream links, and set out the main reason those changes are material.

Content index entry
GRI 2-6 Activities, value chain and other business relationships — [location / page] / [notes]
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Preparation tools & forms

Professional preparation tools for GRI 2-6 — free with an LRA Community membership. Register once (it's free) and every download unlocks, together with the Disclosure Library, templates and the LRA AI-assistant.

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Assurance readiness

For each claim, check the evidence

ClaimRiskEvidence to check
The information reported for this disclosure reconciles to the underlying source records.What is reported cannot be traced back to the systems or documents it was drawn from, or does not tie out to them.calculation_workbook reconciling the reported value to source_system_export
The information reported for this disclosure is current as at the reporting date.The disclosure reflects a different period, a cut-off before the reporting date, or stale data carried over from a prior period.approval_record showing the data cut-off date and the period covered
The scope behind the information reported for this disclosure is applied consistently.Parts of the organisation are silently in or out of scope, or the scope differs from the prior period without that change being explained.methodology defining the scope and a site_register of what it covers
Everything in scope is included in the information reported for this disclosure — nothing material is left out.Parts of the population that should be reported are omitted, understating or overstating the disclosure.site_register of the full population vs the calculation_workbook of what was actually included

Evidence pack to prepare

Common reporting gaps

The information is presented without a date or as-at point.The scope or boundary of the statement is left undefined.Key terms are used inconsistently across the report.Material changes since the previous period are not disclosed.Assertions are made without supporting detail or a source record.Boilerplate is used that does not actually answer what is asked.
Common gaps

Mistakes to avoid when collecting the data

Wrong owner, wrong language
Teams ask the wrong function for the answer, or they use framework terms that the business does not use, so the source team cannot map the request to its own records.
Scope left vague
People collect a broad description without first agreeing which parts of the business, which parts of the chain, and which outside relationships are in scope, so the final dataset is incomplete or inconsistent.
Current year mixed with old data
Collectors pull figures and descriptions from different reporting periods, so the record set no longer reflects one consistent cut-off point.
Counting bases get blended
One team counts legal entities, another counts sites or contracts, and the results are merged without a clear rule, which makes the underlying population impossible to compare.
Source labels are stripped out
Original file names, system codes, or local category labels are removed during consolidation, so later reviewers cannot trace each item back to the source record.
Separate populations are merged
Information about the business itself, its suppliers, and its downstream counterparties is combined into one list, which hides the differences the disclosure needs to show.
No evidence trail
The team keeps the narrative but not the supporting metadata, such as who supplied it, when it was extracted, and from which system, so the data cannot be checked later.
No sign-off record
Draft inputs move into the reporting pack without a named reviewer or approval step, so nobody can show who confirmed the data before it was used.
Change history not captured
A revised activity map or relationship list replaces the earlier version without noting what changed from the prior period, so the comparison point is lost.

Where judgement is often needed

What counts as in-scope after a buyout or sale
Use the reporting cut-off you have set for the period, then explain any additions or removals from the business map caused by acquisitions or disposals so readers can see why the picture changed.
How to handle different country labels for the same line of work
Where local legal or commercial labels differ, group them under the organisation’s own operating categories and explain the mapping you used so the sector view stays consistent across locations.
Whether to include borderline downstream parties
If a customer, distributor, agent or other party sits near the edge of the business map, decide whether it is part of the chain you are describing and state the basis for that call.
How far to go with indirect suppliers and users
Set a clear practical limit for the chain you describe, then say where you stopped and why, especially if the next layer is known but not fully mapped.
Choosing between actual counts and estimates
When complete records are not available, use a reasonable estimate only if you can explain the method, the source data and any material gaps against measured figures.
Rounding and small-number treatment
Apply one rounding approach across the disclosure, and note it if small numbers or percentages are rounded in a way that could affect how the business footprint is read.
Protecting sensitive relationship data
If naming a partner, customer or other counterpart would create privacy or confidentiality issues, aggregate the information and explain the level of grouping used.
Deciding what changed since last year
For the comparison with the prior period, flag only changes that are meaningful to the business map or chain description and explain whether they came from scope shifts, restructuring or a new way of classifying activities.
Examples

Illustrative examples

Synthetic, written by LRA — not from a company report, not text from any standard.

Illustrative (synthetic) example — specialist food manufacturing

*Synthetic illustration only.* We explain that we operate in specialist food manufacturing and set out how our business works from raw ingredients to finished products and customer delivery. - Our own activities cover ingredient sourcing, blending, packaging and quality control; our products are chilled ready meals and ambient sauces; our services include private-label production and recipe development; and we sell mainly to UK grocery retailers, foodservice distributors and export customers. - Upstream, we rely on farms, ingredient processors, packaging suppliers and logistics providers; downstream, our products move through retailers, wholesalers and catering operators to households, restaurants and institutional kitchens, whose activities are storage, resale and meal preparation. - We also note other important links such as contract manufacturers, cold-chain carriers and a minority joint venture in a seasoning plant; compared with the prior year, we added a new export market in Ireland, exited one low-volume retail line and brought a packaging step in-house, so the picture of our business links changed in all three areas.

This example shows how a reporter can describe the business model in plain language, covering what it does, what it sells, the services it provides, where it sells, who supplies it, who sits after it in the chain, and other material relationships, while also flagging year-on-year changes.

Illustrative (synthetic) example — regional passenger transport

*Synthetic illustration only.* We operate in regional passenger transport and describe the flow of our business from vehicle operation through to passenger journeys and related support services. - Our core work is running bus and coach routes, maintaining vehicles and managing timetables; our services include ticketing, school transport contracts and charter hire; our markets served are commuters, students, leisure travellers and local authorities across three regions. - Our supply chain includes vehicle makers, fuel and energy providers, maintenance contractors, software vendors and depot landlords; the entities after us are passengers, corporate travel buyers, public-sector route sponsors and onward transport operators, whose activities include travel, trip planning and connecting services. - We also disclose other relevant business links such as a fleet leasing arrangement, a fuel hedging counterparty and a shared-ticketing partnership; versus the previous period, we expanded into one new region, added two school routes and ended a charter partnership, so the description of our business links has shifted since last year.

This example illustrates a transport reporter describing its operating scope and chain of relationships in narrative form, including upstream inputs, downstream users, other business ties and the main changes since the prior period.

Company reports

How companies report GRI 2-6

Real reports where this topic is disclosed. These are report practice, not exact disclosure templates to copy.

Enagás, S.A.
Gas Utilities · Spain · 2025
Open report →
Enagás, S.A.'s 2025 Annual Report provides several covered datapoints related to its value chain and business model, including specific figures on sectors such as natural gas and professional services (p.53), processes for engaging with value chain workers about impacts (p.198), and details on the business environment and organisation (p.251). The report also addresses supply chain actions and material impacts in line with ESRS and GRI standards (p.266, p.277). However, some narrative items lack clear headline values or are not found in the report, indicating partial or missing information on certain aspects of the disclosure.
Delta Electronics, Inc.
Technology Hardware and Equipment · Taiwan · 2024
Open report →
Delta Electronics, Inc.'s 2024 ESG Report provides data on downstream activities and supply chain emissions, including specific percentages for purchased goods and services (20.9%) and capital goods (1.9%) on page 122. The report also references waste generation and reduction efforts on page 241 and discusses activities related to a green low-carbon supply chain on page 237. However, there is no quotable evidence found for narrative item (a) and several other narrative items remain unaddressed or unclear in the report.
Interconexión Eléctrica S.A. E.S.P.
Electric Utilities / IPP / Energy Traders · Colombia · 2024
Open report →
Interconexión Eléctrica S.A. E.S.P.'s 2024 Integrated Management Report provides evidence of flexibility in risk appetite and resource optimisation between ISA and its companies (p.58), as well as information on new employee hires under human talent development (p.146). The report also indicates no significant changes in other relevant business relationships (p.131). However, the report offers only partial context on supply chain and mergers or acquisitions without headline values (pp.47, 130), and several narrative items lack quotable evidence entirely.
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Check your understanding

Scenarios to work through

A group runs a UK-based design business that also sells through an online marketplace and a small wholesale arm. The draft report currently says only that it is a 'consumer brand'.

QWhat should the preparer do so the description of where the group operates is usable for readers?
Reveal model answer →

The reporting team has mapped the business and can explain manufacturing, product sales, after-sales support, and the main customer regions. It has not yet written anything about suppliers or the firms that handle distribution after sale.

QHow should the preparer decide what belongs in the value-chain description for this disclosure?
Reveal model answer →

A retailer has a long-term logistics contract, a joint venture warehouse, and a franchise network. The draft disclosure mentions only the retailer’s own stores and direct suppliers.

QShould these other commercial links be included, and if so, how should the preparer think about them?
Reveal model answer →

A manufacturer acquired a packaging business mid-year, exited one export market, and began using a new contract assembler. The prior-year report described a different footprint and different downstream partners.

QWhat should the preparer do about year-on-year changes in the sector, chain description, and other business relationships?
Reveal model answer →
Framework references

Related framework references

How this disclosure maps across the major reporting frameworks.

GRI
GRI 2-6
within GRI 2: General Disclosures
Open official source →
Primary
Related & explore
FAQ

Questions this page answers

What data do I need to collect for GRI 2-6 before I start drafting the disclosure?+
How should I scope GRI 2-6 if the business has multiple sectors, markets and value chain links?+
Who should own the GRI 2-6 data collection across HR, operations and sustainability teams?+
What evidence should I keep for GRI 2-6 to be ready for assurance?+
What are the common mistakes people make when drafting GRI 2-6?+
How do I use the Prep & Assurance workbook for GRI 2-6?+
What should the draft output for GRI 2-6 include?+
Can I use the synthetic example disclosure on the GRI 2-6 page as a template?+
Where can I find real published reports that show how GRI 2-6 is disclosed in practice?+
Does the GRI 2-6 page give an exact ESRS or IFRS mapping I can rely on?+
More questions this page can help with