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GRI 417: Marketing and Labeling·Disclosure GRI 417-2

Incidents of non-compliance concerning product and service information and labeling

Praktische leidraad voor het opstellen van deze disclosure. Gebruik deze kaart om te bepalen welke informatie u voorbereidt, om beweringen te toetsen en om onderbouwend bewijs te ordenen. Raadpleeg voor de exacte vereisten altijd de officiële Global Reporting Initiative-bron.

Juridische status

GRI 417: Marketing and Labeling 2016 remains the applicable published GRI Topic Standard and is effective for reports or other materials published on or after 1 July 2018.

Officiële Global Reporting Initiative-bron openen Echte rapporten vergelijken → ↗ Delen

Gepubliceerd paspoort

Laatst beoordeeld op 2026-08-03
RK Beoordeeld door Dr Ross KurinkoLinkedIn Strategic ESG Advisor · IFRS S1 & S2 / GRI / ESRS expert GRI Certified Global Trainer · PhD, University of Cambridge · ESG-AI expert 15+ years on FTSE 100 & Fortune Global 500 disclosures Canary Wharf, London Educatief materiaal van LRA · Niet uitgegeven of goedgekeurd door Global Reporting Initiative

Standaard

GRI 417: Marketing and Labeling

Disclosure GRI 417-2 · 2016

Van kracht

2018-07-01

Officiële bron: Openen ↗

Laatst beoordeeld

2026-08-03

Educatief materiaal van LRA · Niet uitgegeven of goedgekeurd door Global Reporting Initiative

Voor deze disclosure
6LRA preparation fields 6beweringen te toetsen 11bewijsgebieden 3rapportvoorbeelden

Kern van de disclosure

Disclosure 417-2 requires the organization to report incidents of non-compliance concerning product and service information and labeling in three categories:

regulatory non-compliance resulting in a fine or penalty;

regulatory non-compliance resulting in a warning; and

non-compliance with voluntary codes.

If the organization has identified no non-compliance with regulations or voluntary codes, a brief statement of that fact is sufficient.

When compiling the disclosure, exclude incidents where the organization was determined not to be at fault. Where applicable, identify reported incidents that relate to events in periods before the reporting period.

Complaints, allegations, open investigations, internal deviations and labeling corrections are not automatically reportable incidents. They must be assessed to determine whether they constitute non-compliance with a regulation or voluntary code.

Incidents concerning advertising, promotion or sponsorship belong under GRI 417-3 rather than GRI 417-2.

Dit educatieve materiaal van LRA ondersteunt het opstellen van de disclosure. Raadpleeg voor de exacte vereisten altijd de officiële Global Reporting Initiative-bron.

Voordat u begint

Voordat u begint

Een korte checklist voordat u deze disclosure opstelt — vink elk punt af zodra het geregeld is.

Voorbereiding

Belangrijkste voor te bereiden informatie

Voorbereidingsveld Wat vast te leggen Aanwijzing voor bewijs Eigenaar
Regulatory incidents resulting in a fine or penalty Number of incidents concerning product and service information and labeling that resulted in a fine or penalty. Final regulator decisions, legal notices, penalty records and incident files. Legal / Regulatory Compliance
Regulatory incidents resulting in a warning Number of incidents concerning product and service information and labeling that resulted in a warning. Regulatory warnings, inspection findings, formal notices and incident files. Legal / Regulatory Compliance
Incidents involving voluntary codes Number of incidents of non-compliance with applicable voluntary codes concerning product and service information and labeling. Code owner decisions, industry-body findings, internal determinations and incident files. Compliance / Product Stewardship
Not-at-fault exclusions Candidate incidents excluded because the organization was determined not to be at fault. Final investigation or authority conclusion supporting the exclusion. Legal / Compliance
Prior-period event identification For each reported incident, whether the underlying event occurred before the reporting period. Event date, resolution date, case chronology and reporting-period assessment. Legal / Compliance / Sustainability Reporting
Zero-incidents statement — where applicable Confirmation that no non-compliance with regulations or voluntary codes was identified. Complete register reconciliation and documented confirmations from responsible owners. Legal / Compliance
＋ Subelementen van GRI 417-2 tonen (LRA-werkchecklist)

Hoe u dit voorbereidt

Identify all complaints, deviations, regulatory findings and code-related cases that could concern product and service information and labeling.
Separate matters concerning advertising, promotion, sponsorship or other marketing communications for assessment under GRI 417-3.
Determine which candidate matters became incidents of non-compliance with a regulation or voluntary code.
Exclude cases where the organization was determined not to be at fault and retain evidence supporting each exclusion.
Classify every remaining regulatory incident according to whether it resulted in a fine or penalty, or a warning.
Classify incidents involving voluntary codes separately.
Determine the reporting-period population using a documented resolution and cut-off methodology.
Flag any reported incident whose underlying event occurred in a prior reporting period.
Calculate and reconcile the three required incident counts.
If all three counts are zero, prepare a brief statement that no non-compliance with regulations or voluntary codes was identified.
Verify the disclosure against Requirements 417-2(a)–(b) and compilation requirements 2.1.1–2.1.2.

De gegevens opvragen

Request the disclosure evidence

Vertaal de disclosure naar een interne bedrijfsvraag — en pas die daarna aan op het taalgebruik van uw organisatie.

Please provide the product and service information and labeling incident register for [reporting period]. For each candidate matter, include: incident reference; affected product or service; description of the information or labeling issue; applicable regulation or voluntary code; whether non-compliance was established; whether the organization was determined to be at fault; regulatory outcome: fine or penalty, warning, or neither; voluntary-code non-compliance status; date of the underlying event; date identified; date formally resolved; whether the event occurred in a prior reporting period; supporting decision or investigation file; and disclosure classification. Please also provide the total number of incidents in each GRI 417-2 category and confirm explicitly if no incidents were identified.

Use the organisation's own role and document names, but preserve the defined GRI terms and the scope described above.

Beter verzoek

Please provide the product and service information and labeling incident register for [reporting period]. For each candidate matter, include: incident reference; affected product or service; description of the information or labeling issue; applicable regulation or voluntary code; whether non-compliance was established; whether the organization was determined to be at fault; regulatory outcome: fine or penalty, warning, or neither; voluntary-code non-compliance status; date of the underlying event; date identified; date formally resolved; whether the event occurred in a prior reporting period; supporting decision or investigation file; and disclosure classification. Please also provide the total number of incidents in each GRI 417-2 category and confirm explicitly if no incidents were identified.

Stel uw disclosure op

Notities die gegevens tot een disclosure maken

LRA-trainingssjablonen — pas ze aan op uw organisatie en controleer de officiële bron vóór goedkeuring.

Methodenotitie

Explain how candidate cases were assessed, how the three incident categories were applied, how not-at-fault exclusions were determined and how incidents linked to prior-period events were identified.

Contextnotitie

Keep mandatory GRI Requirements, GRI recommendations and additional LRA preparation controls clearly distinguished. Apply a GRI 1 reason for omission where required information cannot be reported.

Downloadcentrum

Hulpmiddelen en formulieren voor de voorbereiding

Professionele voorbereidingshulpmiddelen voor GRI 417-2 — gratis met een LRA Community-lidmaatschap. Registreer u eenmalig (gratis) en alle downloads komen vrij, samen met de Disclosure-bibliotheek, de sjablonen en de LRA AI-assistent.

Gratis · Community-leden
01XLSWerkboek voorbereiding & assuranceDatapunten, risico’s, te controleren bewijs, eigenaar en bewijsdossier.Gratis downloaden ↧ 02XLSPakket voor de gegevensaanvraagAanvraagmail, berichtsjabloon, antwoordvelden en goedkeuringsstructuur.Gratis downloaden ↧ 03PDFBibliotheekkaartPrintbare samenvatting van één pagina van deze disclosure-kaart.Gratis downloaden ↧

Assurance-gereedheid

Controleer bij elke bewering het bewijs

Bewering Risico Te controleren bewijs
We reported the number of regulatory incidents concerning product and service information and labeling that resulted in a fine or penalty.Regulatory penalties might be omitted, combined with warnings or mixed with health and safety or marketing-communications incidents.Final regulator decisions, penalty notices, legal register, incident files and reconciliation to the published figure.
We reported the number of regulatory incidents concerning product and service information and labeling that resulted in a warning.Formal warnings might be omitted because they did not result in a monetary fine.Regulatory warning notices, inspection outcomes, legal register and category reconciliation.
We reported the number of incidents involving non-compliance with voluntary codes concerning product and service information and labeling.Voluntary-code incidents might be omitted or mixed with internal procedural deviations that are not code violations.Applicable code, final finding, industry-body or internal determination and incident classification.
We excluded only incidents in which the organization was determined not to be at fault.Open, inconclusive or inconvenient cases might be removed without a documented not-at-fault determination.Investigation conclusions, regulator decisions, legal assessments and exclusion log.
We identified reported incidents relating to events in periods before the reporting period.The reporting-period count might be correct, but prior-period event information required by the compilation requirements could be omitted.Event dates, resolution dates, case chronology and prior-period flag.
Where all three categories were zero, our statement that no non-compliance was identified covered both regulations and voluntary codes.The statement might be based only on regulator records and omit voluntary-code findings.Complete source-register reconciliation, confirmations from responsible owners and final sign-off.

Voor te bereiden bewijsdossier

Veelvoorkomende hiaten in de rapportage

Only one combined incident total is reported.
Fines or penalties, warnings and voluntary-code incidents are not presented separately.
The disclosure reports “no material incidents” rather than confirming that no incidents were identified.
Customer complaints are counted as incidents without a non-compliance determination.
Open investigations are counted before resolution.
Internal deviations are treated as voluntary-code incidents without identifying the code violated.
Regulatory warnings are omitted because no monetary penalty was imposed.
Incidents involving advertising or promotion are incorrectly included under GRI 417-2.
Product health and safety incidents under GRI 416-2 are mixed with labeling incidents.
Incidents where the organization was determined not to be at fault are included.
Incidents are excluded as “not at fault” without supporting evidence.
Reported incidents connected with prior-period events are not identified.
Prior-period complaints are automatically carried forward even though no non-compliance was established.
The year of first identification is used as the sole timing rule without considering formal resolution.
An overall total cannot be reconciled to the three required categories.
The report provides policies or controls but no incident counts.
A general “no legal cases” statement does not address voluntary codes.
A reason for omission is not provided where required information cannot be reported.

Voorbeelden

Illustratieve voorbeelden

Synthetisch, geschreven door LRA — niet afkomstig uit een bedrijfsrapport en geen tekst uit een standaard.

Illustrative example 1

Illustrative synthetic example — Consumer goods manufacturing
Incident category
Number
Regulatory incidents resulting in a fine or penalty
1
Regulatory incidents resulting in a warning
1
Incidents of non-compliance with voluntary codes
0
Both incidents were formally resolved during the reporting period. One regulatory incident related to a labeling event that occurred in the prior reporting period. No incident was excluded on the basis that the organization was not at fault.

Synthetic LRA illustration. Replace every figure and fact with the reporting organisation's evidence.

Illustrative example 2

Illustrative synthetic example — Online retail and distribution
The organization identified no non-compliance with regulations or voluntary codes concerning product and service information and labeling during the reporting period.

Synthetic LRA illustration. Replace every figure and fact with the reporting organisation's evidence.

Illustrative example 3

Illustrative synthetic example — Multiple outcomes
The organization reported:
two regulatory incidents resulting in penalties;
one regulatory incident resulting in a warning; and
one voluntary-code incident.
An additional complaint was excluded because the final investigation determined that the organization was not at fault.

Synthetic LRA illustration. Replace every figure and fact with the reporting organisation's evidence.

Bedrijfsrapporten

Hoe bedrijven GRI 417-2 in de praktijk rapporteren

Voorbeelden van volledige en gedeeltelijke rapportagepraktijk. Dit zijn op bewijs gebaseerde analyses, geen sjablonen om over te nemen.

Echte gepubliceerde rapporten
Zydus Lifesciences Limited
Pharmaceuticals / Biotech / Life Sciences · India · 2025
Rapport openen →

Zydus Lifesciences Limited provides a sufficient zero-incidents statement for GRI 417-2.

The report states that no non-compliance with regulations or voluntary codes concerning product and service information and labeling was identified in FY 2024–25. It also presents a zero value for the disclosure in its Ethical Marketing Performance table.

Because Disclosure 417-2(b) permits a brief statement where no non-compliance has been identified, the report does not need additional incident narratives or category-level counts when the result is zero.

The current card should:

use the zero statement and the table as the principal evidence;

remove materiality and risk-management information from page 148;

remove the suggestion that unspecified “other aspects” are missing;

note that the same sentence also addresses marketing communications, but the GRI 417-2 element is still identifiable; and

classify the disclosure as substantially aligned with the zero-incidents reporting route.

Zydus’s report expressly states that there were no incidents concerning product and service information and labeling during FY 2024–25.

Owens Corning
Building Products · United States · 2024
Rapport openen →

Owens Corning’s 2024 Sustainability Report should be assessed using the Product Transparency section on page 184 and the GRI content index.

The report states that Owens Corning had no material incidents of non-compliance with regulations or voluntary codes concerning labeling, marketing or advertising.

This statement has two limitations for GRI 417-2:

it combines labeling with marketing and advertising, which spans both GRI 417-2 and GRI 417-3; and

it is restricted to “material” incidents, while GRI 417-2 requires incidents of non-compliance without a materiality threshold.

The current card should:

remove parental-leave, insider-trading, occupational-disease and governance references;

use page 184 and the GRI index as the only relevant evidence;

note that the GRI index maps the zero-incidents route to page 184;

classify the disclosure as partial because of the “material” qualifier and the combined labeling/marketing scope; and

avoid claiming compliance based on unrelated general legal-compliance disclosures.

The report’s actual wording is a combined statement about labeling, marketing or advertising and is qualified by “material incidents”.

Thai Beverage Public Company Limited
Food and Beverage Processing · Thailand · 2024
Rapport openen →

Thai Beverage’s current card does not provide evidence relevant to GRI 417-2.

The report’s GRI content index maps GRI 417-2 to page 92. However, that location discusses consumer health, nutrition and product development and does not provide the three incident-category counts or a clear zero statement concerning product and service information and labeling.

The report separately states that there were zero incidents concerning product health and safety. That information relates to GRI 416-2 and must not be treated as GRI 417-2 evidence.

The current card should:

remove child labor, forced labor and occupational health and safety information;

remove the product health and safety zero figure as evidence for GRI 417-2;

identify the mismatch between the GRI index and the cited substantive page;

search for another substantive disclosure location; and

mark the example as requiring re-review or remove it until valid evidence is found.

ThaiBev’s index identifies GRI 417-2 and points to page 92, but the current card cites unrelated labor and health-and-safety content.

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Verwijzingen naar het raamwerk

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GRI

GRI 417-2

binnen GRI 417: Marketing and Labeling

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Gerelateerd & verkennen

Requirements for product and service information and labeling → KaartIncidents of non-compliance concerning marketing communications → Kaart Alle disclosures bekijken →

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